Is there documentation or an allowed list for consideration of firewall policies?

Yes — we maintain a detailed whitelist guide in our Help Center, explaining all required domains and ports to ensure your network allows proper kiosk connectivity.

🔐 Key Requirements (from “List of Services to Whitelist”) hootboard.zendesk.com

• Kiosk connectivity:

  • *.hootboard.com, *.mxpnl.com (for analytics), *.googleapis.com, *.cloudflare.com, *.cloudfront.com, *.gstatic.com, *.ravenjs.com

  • WebSocket server on port 8443: needed for real-time updates to the kiosk.

• Web App support:

  • Domains like *.stripe.com, cdn.mxpnl.com, maps.googleapis.com, *.hootboard.com — primarily for admin/dashboard access.

Our documentation advises whitelisting both the required domains and port 8443 outbound to the WebSocket host to prevent blocked connections.